Pokies Privacy Policy
Protecting your personal data is pokies' top priority. This policy explains in detail what data we collect, how it is used, and what your rights are. This policy applies to users in Bangladesh and was last updated in 2026. Feel free to contact us with any questions.
What Data We Collect
Account & Identity Information
When you register with pokies, we collect your full name, date of birth, email address, and mobile number. National ID or passport details may also be required for account verification. This information is used solely to confirm your identity and keep your account secure. It is also needed to verify that you are 18 years of age or older. All data you provide is stored in encrypted form on our secure servers.
Device & Browser Information
When you use pokies, your device type, operating system, browser version, and IP address are collected automatically. This information is used to maintain platform security and detect suspicious login attempts. Device data also helps us improve the mobile experience. Your approximate location (at city level) may be collected, but no precise GPS tracking is performed. This technical data is not retained for more than 90 days.
Local Payment & Financial Information
Your Mobile Pay, Nagad, or Rocket account number is collected for deposits and withdrawals. We never collect your mobile banking PIN or password. Transaction amounts, dates, and reference numbers are recorded as required for auditing and dispute resolution. Financial data is protected with the highest level of encryption and is accessible only to authorized personnel. Records of all transactions conducted in BDT are retained in accordance with applicable legal obligations.
Usage Data
We collect data on which games you play, how long you play, which bonuses you use, and which pages you visit. This usage data helps personalize your experience and deliver offers tailored to your preferences. Playing patterns are monitored to support responsible gaming. This data is never sold to third parties for marketing purposes. Usage data is fully secure and used exclusively for pokies internal purposes.
Purpose of Data Use
Pokies uses your data only for legitimate and specified purposes. Each purpose is clearly described below.
Account Management
Your information is used to create, verify, and manage your account. We process the data needed for login security, password recovery, and two-factor authentication. Keeping your account secure is our top priority.
Transaction Processing
Financial information is used to process deposits, withdrawals, and bonus payments. Data is verified to ensure all transactions are completed securely and to prevent fraud. All payments in BDT are recorded transparently.
Customer Support
Your data is used to resolve complaints, answer questions, and handle requests quickly. Support team members can only access the information they need and follow a strict confidentiality policy. Your contact details are kept secure to ensure 24/7 support is always available.
Service Improvement
Pokies continuously improves its platform, game selection, and mobile experience by analyzing aggregated usage data. This analysis is based solely on combined, anonymized data with no personal identifiers. Your personal information is never shared with third parties under the guise of product research.
Responsible Gaming
Playing patterns are monitored to identify potential signs of addictive behavior, and support is provided to members when needed. This data is also used to enforce the limits you set for yourself. Responsible gaming is an integral part of our policy.
Relevant Communications
Relevant bonus offers and updates are sent based on your preferences and activity. You can opt out of marketing communications at any time. Essential account and security notifications will always be sent and cannot be opted out of.
Cookies & Tracking Technologies
Pokies uses cookies and similar tracking technologies on its website. These are essential for improving your browsing experience and ensuring the platform functions correctly.
Essential Cookies
These cookies are essential for the website to function. They are used to maintain your login session, validate security tokens, and store form data. Without them, the platform will not work correctly. They remain active without your explicit consent because they are an integral part of the service. These cookies contain no personal tracking information.
Performance & Analytics Cookies
Performance cookies are used to analyze page load times, detect errors, and track user navigation paths. This data is aggregated and stored anonymously, so no individual user can be identified. These cookies help us fix slow pages and deliver a faster experience on mobile. You can disable them in your browser settings, though some features may become limited as a result. We do not use any third-party advertising tracking cookies.
How to Manage Cookies
You can delete cookies or stop accepting new ones at any time through your browser settings. On mobile, cookies can also be managed via the settings in Chrome or Safari. Keep in mind that disabling essential cookies will prevent your login session from being maintained. We recommend keeping essential cookies enabled and only managing the optional ones. For any questions about cookies, reach out to our support team.
Data Retention & Security Measures
Pokies follows the highest industry standards in technology and processes to keep your data safe. The key elements of our security framework are outlined below.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption. No information passing between your browser and our servers can be intercepted or read in plain text. The same level of encryption applies to our mobile app.
Secure Servers
Your data is stored in internationally certified data centers with 24/7 monitoring. Server access is strictly controlled and regular security audits are conducted. Firewalls and intrusion detection systems remain active at all times.
Access Controls
Only authorized personnel can access specific data. Every access is logged and reviewed on a regular basis. Strict confidentiality training is mandatory for all staff.
Data Retention Period
All profile and transaction data is retained for as long as your account is active. After account closure, certain information may be kept for a specified period to comply with applicable legal obligations. Financial transaction records are typically retained for up to five years. Marketing data is deleted as soon as you withdraw your consent. Security logs are automatically purged after 90 days.
Sharing Data with Third Parties
Pokies never sells your personal data. However, certain information may be shared with trusted partners on a limited basis where necessary to operate the service.
Payment Processors
Only the financial information necessary to process deposits and withdrawals is shared with authorized payment gateways and mobile banking providers. These partners adhere to their own strict privacy policies and may only use the data they receive for transaction processing. We work exclusively with licensed and reputable payment partners in Bangladesh. Your full profile information is never sent to third-party payment systems. Every agreement we have with a payment partner includes strict data protection clauses.
Legal Obligations
We may share necessary information with relevant authorities to comply with applicable laws in Bangladesh and lawful orders from regulatory bodies. Responding to valid requests from investigative agencies is a legal obligation. Any such sharing is done strictly on the basis of a lawful order and limited to the minimum required. We always aim to disclose as little data as possible. Within the limits permitted by law, we will endeavor to notify you of any such requests.
What We Never Do
- Your personal information is never sold to advertisers or data brokers.
- Your data is never shared with third parties for marketing purposes without your consent.
- Your gaming activity is never shared on social media platforms.
- Your data is never transferred to others, even after your account is closed.
- Your data is never used for irrelevant or unauthorized purposes.
Your Rights & How to Contact Us
Pokies believes you should have full control over your own data. Below is a detailed overview of your rights and how to exercise them.
Right to Access
You can request a copy of all the information we hold about you at any time. We are required to provide the relevant data within 30 business days of receiving your request. This service is completely free of charge.
Right to Rectification
You have the right to correct any inaccurate or incomplete information in your profile. Many details can be updated directly from your account settings. For changes that require legal verification, please contact our support team for assistance.
Right to Erasure
Upon a request to close your account, all data will be deleted except where retention is required by law. Financial transaction records must be kept for a specified period as legally required. Marketing data is deleted immediately.
Right to Object to Processing
You have the right to object to marketing communications or to certain types of data processing. We will review your objection and stop processing where applicable. To exercise this right, please contact our support team.
Policy Updates
This privacy policy may be updated from time to time. For significant changes, you will be notified via your registered email or mobile number. The date of the latest update will always appear at the top of the page. Continued use of the platform after any changes constitutes acceptance of the revised policy. We recommend reviewing this page regularly.
Contact Support
For any privacy-related questions, requests, or complaints, don't hesitate to get in touch. Our data protection team carefully reviews every request and aims to respond promptly. Most issues are resolved within 3 to 5 business days.
Play Safe, Play Happy
Your data is protected to the highest standard at pokies. Join today and enjoy the best gaming experience in Bangladesh.