Pokies Responsible Gaming — Our Commitment to Safe & Healthy Play
Pokies believes gaming should be a source of enjoyment — not stress or anxiety. We place the highest priority on the mental wellbeing and financial safety of every player in Bangladesh. On this page you'll find all the information and support you need to play safely.
Your wellbeing is our priority
Enjoy gaming — within your limits, with a clear head.
Our commitment to responsible gaming
Pokies is more than an entertainment platform — it is a responsible community. We believe every player has the right to enjoy gaming freely and safely. That is why we are committed to creating an environment where fun and player protection go hand in hand. From the moment you open an account, you will have access to protective tools and awareness resources. Player well-being is at the heart of every decision pokies makes.
Transparency
All terms and conditions are communicated clearly so there is no confusion.
Support
Whenever you run into trouble, our team is always here to help you find a way forward.
Control
You are fully in control of setting your own play limits.
Recognising signs of risky behaviour
While gaming is an enjoyable form of entertainment, for some people it can gradually become difficult to control. Identifying the problem early makes it much easier to address. If you or someone you know is showing any of the signs below, it's time to pay attention.
Signs of Financial Difficulty
- Chasing Losses with More Bets
- Spending Beyond Your Set Budget
- Spending Essential Living Expenses on Gaming
- Gaming with borrowed or loaned money
Behavioral Changes
- Being unable to stop gaming or feeling uncomfortable when you try
- Hiding Gaming from Family or Friends
- Feeling irritable or anxious when not gaming
- Neglecting daily tasks and responsibilities
Misuse of Time
- Spending far more time gaming than planned
- Cutting back on sleep or rest to game
- Playing secretly during work or study
- Repeatedly telling yourself "just one more" and continuing to play
Social withdrawal
- Spending Less Time with Family and Friends
- Skipping Social Events to Game Instead
- Lying About Gaming
- Using Gaming to Cope with Loneliness
Keep in mind: If you notice one or more of the signs above, don't panic. It's a signal that you need to take a step back and seek some help. pokies' support team and external professional organisations are always ready to assist.
Smart ways to manage your time and budget
The most effective way to enjoy gaming is to set clear limits before you start. Before playing on pokies, ask yourself two questions: How much am I willing to spend today? How long will I play? Settle on your answers in advance and stick to them. Below are some practical tips to make your gaming experience more enjoyable.
Set a monthly budget
Each month, only set aside an amount for gaming that you can afford to lose entirely without it affecting your daily life. Never include money for rent, food, medical expenses, or your children's education in your gaming budget. Once you've set your budget, write it down as a reminder. Setting a deposit limit on your account keeps you automatically on track. Remember — gaming is a form of entertainment, not an investment.
Set a daily time limit
Decide how long you'll play before you start — then set a timer or alarm on your phone. When it goes off, end the session, even if you're on a winning streak. Keep at least one gaming-free day every week. Make time for alternative activities like spending time with family, reading, or going for a walk. Sitting in front of a screen for long periods takes a toll on both your eyes and your mind.
Take a break after a loss
Chasing losses by placing more bets is one of the most dangerous habits you can develop. Once you've lost your set limit, end the session immediately and take a break. Waiting until the next day or the following week is the wisest move. Decisions made in an emotional state almost always lead to regret. Playing with a clear head makes for a far more enjoyable experience.
Set a Goal — and Stick to It
Set a clear winning target and stop once you reach it — resist the urge to push further. The "just a little more" mindset is where most problems begin. Stay level-headed in the excitement of a win and have the discipline to end your session. Think of gaming as a long-term source of enjoyment, not a shot at one big payday. Playing in moderation is what keeps gaming fun.
Make Use of Self-Control Features
Pokies puts you in full control of your gaming experience. You can activate protective measures for your account at any time through your account settings. These tools are not working against you — they are built to keep you safe. Using them is a sign of strength, not weakness.
Deposit Limit
Set a maximum deposit limit — daily, weekly, or monthly. Once the limit is reached, the system will automatically stop accepting further deposits. Lowering your limit takes effect immediately, while increasing it requires a waiting period — this is intentional by design.
Breaks & Cooling-Off
You can temporarily suspend your account for a set period. Choose a cooling-off period of 24 hours, 7 days, or one month. During this time you won't be able to log in, which helps you avoid making decisions in an emotional moment. This break is especially helpful during stressful or difficult times.
Self-Exclusion
If you need a longer break, use the self-exclusion feature. It lets you close your account for anywhere from 6 months to permanently. During self-exclusion, all promotional emails and communications will be stopped. Taking this step is an act of self-care — it's a brave and smart decision.
How do I access these features?
Log in to your pokies account and go to "Account Settings" or the "Responsible Gaming" section. There you'll find all options for deposit limits, time-outs, and self-exclusion. For any questions, reach out to our support team — they'll help you activate the right feature. Your safety is our priority.
We take the protection of minors seriously
Registration and gaming on pokies are strictly for individuals aged 18 and above. Allowing minors access to gaming platforms is illegal and ethically unacceptable. We verify age at the point of registration and may request additional verification for any account that raises concern.
Age Verification Process
Providing your date of birth at registration is mandatory. You may be required to verify your identity with a national ID card or other government-issued document. Accounts that are not verified may be restricted or closed. This process is in place to protect everyone, and we make no exceptions.
Family Protection Tips
Use parental control software to limit children's access on your device. Never leave your pokies account password anywhere a child might see it. Educate family members about responsible gaming. Set healthy screen-time rules for children in your household.
Important Notice: If you become aware that a minor is using a pokies account, please notify our support team immediately. Parents or guardians may request the closure of an account registered in a minor's name. We follow a strict zero-tolerance policy on this matter.
Maintain a Healthy Life Balance
Healthy gaming habits are about more than managing money — they're about balance in your overall life. Gaming should be a small part of your life, not your main identity. Always put family, work, health, and relationships first. pokies wants you to live a full and happy life where gaming adds enjoyment, not disruption.
Family & Friends
Spend quality time with the people you care about. Build relationships — beyond the screen.
Physical Well-being
Exercise regularly, get enough sleep, and maintain a balanced diet. A healthy body supports a healthy mind.
Diverse hobbies
Try alternative hobbies like reading, cooking, sports, or art.
When should I seek professional help?
If you're struggling to handle gaming-related concerns on your own, seeking professional help is completely normal and the sensible thing to do. Mental health professionals, counsellors, and support groups are available in Bangladesh to help with gaming-related issues. Reach out to the mental health department of your nearest hospital or a trusted doctor. Remember — asking for help takes courage.
- Trying to Stop but Keep Coming Back
- If gaming is causing conflict with family members
- If you have suffered significant financial losses and are experiencing anxiety or depression
- If you're struggling to sleep, eat, or focus on work